Parent blindsided by sudden removal from extended day child care program [Video]

Parents say they’re still struggling with Waterloo Region’s extended day child care programs, with only one week left until school is set to begin.

“I had initially enrolled her for before and after school care due to my work schedule,” explained Alissa Gooden, whose daughter Azariah has been in the program for the last four years.

She said she got a confirmation email on Aug. 9.

Then, on Aug. 23, she received another message.

“Sadly, Friday I received an email saying that she was withdrawn from the program,” Gooden said.

OneHSN is the company behind the software program that process childcare enrollment.

They said in the email: “Due to capacity limits in the program throughout the year, an error occurred while processing your registration, and your child was mistakenly scheduled for individual days in early September. The program is currently full for the entire school year. Any confirmation you may have received was incorrect. These single days were …