Company behind child care registration program apologizes for misleading emails [Video]

Hundreds of families in Waterloo Region were left scrambling after a software malfunction this summer left them without child care for the upcoming school year.

The company responsible for the registration program is now apologizing for the mix-up.

“We’re very aware of the stress and the pressure and uncertainty that it caused families,” said OneHSN CEO Darryl Buck.

As a result of the malfunction, families received an incorrect email stating they had secured a child care spot. A second email went out earlier this week stating the first message was sent in error.

“I just want to sincerely apologize for all the issues that the registration system has caused, and the confusion and the distress for families in Waterloo Region,” Buck said on Thursday.

Alissa Gooden was one of the parents who received the wrong email.

She’s still trying to find child care for her daughter.

“Taking accountability is a …