RBC customers outraged over partial refund after unauthorized withdrawals [Video]

A B.C. couple is expressing anger over what they say is a banking error at one of Canada’s largest banks.

Jason and Susan Lyne say money was being withdrawn monthly from a joint RBC account they share with their daughter without their authorization.

“They (RBC) could never answer the question ‘how can someone else’s account or how does someone access my daughter’s account?’” Jason told Consumer Matters.

The Lynes say their frustration with RBC started when their daughter noticed payments to Telus exiting their joint account. They say those payments had no association with them or their daughter. “It was basically $130 per time coming out that was not her payment. She’s never had a Telus account,” Susan said.

Susan says her daughter, who lives in Calgary, first noticed the Telus payment withdrawals in February 2023 and reported the incident to her local RBC branch in Alberta. “The advice from the teller was it’s not an RBC problem …