OC Transpo U-Pass still having problems, schools say [Video]

OC Transpo says some post-secondary students in Ottawa who have had issues with their U-Passes, are eligible for refunds for any fares they had to pay out of pocket.

The semester-long transit pass, which is included in students’ tuition, has been giving intermittent errors for some users, saying it has not been activated.

The U-Pass is used by students at Carleton University, the University of Ottawa, Algonquin College and St. Paul University.

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The issue was flagged earlier this month as post-secondary classes resumed. OC Transpo told students to show their respective campus cards to bus operators in order to board if the error arose, and to contact customer service through ticket machines at O-Train stations in order to access the Confederation Line LRT.

In a statement to CTV News Ottawa, OC Transpo’s manager of transit technology and innovation, Raouia Howarth, said there was an issue with …