Taylor Swift tickets disappeared from Ticketmaster account, family says [Video]

A family from B.C.’s Lower Mainland is speaking out after a hacker managed to steal their four tickets to Taylor Swift’s Eras Tour, leaving two young fans temporarily heartbroken.

Abbotsford resident Lindsay Lemire told CTV News she purchased the passes to Swift’s Dec. 7 show in downtown Vancouver through Ticketmaster way back in November 2023, intending to go with her sister and their two daughters, ages 12 and seven.

With the hotly anticipated show fast approaching, Lemire decided to check on the tickets last Sunday – only to realize they had vanished.

“They’d been sitting in my Ticketmaster account,” Lemire said. “Then in September, someone hacked into my account, used my credentials, and transferred them.”

The entire theft happened “within seconds,” said the frustrated fan, who believes her information might have been compromised in the company’s July 2024 cybersecurity breach. 

Frustration dealing with Ticketmaster

Lemire said she reported the theft immediately on Sunday, calling Ticketmaster’s customer service department …