Windsor police awaiting new 911 platform launch [Video]

The chief of the Windsor Police Service says the force is ready for a modernized 911 system, designed to improve emergency response by integrating up-to-date communication technologies.

Next-Generation 911 (NG911) is part of a nationwide upgrade to emergency services, aiming to replace outdated systems with digital, internet-based technology. The enhancements promise to improve accessibility and efficiency while addressing challenges like increased call volumes and accidental dials.

However, the transition depends on the timeline set by the department’s primary vendor.

“We’ve been ready to go,” said Windsor police Chief Jason Bellaire.

“We were one of the early adopters, and we had our system in place very early. We’re just waiting for our turn.”

The NG911 system allows for the use of video, text messaging and streaming capabilities, in addition to traditional voice calls.

Bellaire said the changes will significantly alter how emergency services operate.

“It will change the volume of what …