Air Canada passenger charged for baggage twice, violating CTA rules [Video]

Rob Eedson of Ottawa figured he’d spring for a small upgrade when he purchased Air Canada tickets for a week-long family trip to San Diego in October. 

He bought the tickets online and paid extra for three “economy flex” fares — for himself, his wife and four-year-old son — because they included one checked bag per passenger on the outbound and return flights.

“It’s pretty hard to pack light with a young one,” said Eedson. “He wants a lot of toys and everything, so we each needed to check a bag.”

The tickets were on a “codeshare” flight — meaning an airline is selling seats operated by a different carrier. In this case, Air Canada sold the tickets but the Eedsons were travelling on United Airlines.

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When they showed up at the United check-in counter, an agent insisted on charging …