LLOYDS Banking Group, owner of subsidaries Halifax and Bank of Scotland is making a huge changes to services across all its bank branches.
The banking giant has announced plans to enable customers to access services at any branch regardless of which brand they bank with.
For example, this means that a Lloyds Bank customer will be able to access the same services when visiting Halifax and Bank of Scotland branches, and vice versa.
While Lloyds claims this move will provide customers with “access to the UK’s biggest combined branch network” and greater flexibility, trade unions have expressed concerns that this is a precursor to widespread branch closures and job losses despite Lloyds Bank’s denials.
This announcement comes as Lloyds, like many other UK banks, is experiencing a significant shift towards digital banking.
Lloyds also stated that increasing its mobile app user base …