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Rogers customers trying to dispute price hikes on their monthly bills have told CBC’s Go Public they faced an uneven playing field when attempting to fight the charges.
Sharon Vincent says it’s “disgusting” that Rogers Communications gave some customers a discount when they complained about price hikes to their monthly bills, but others — such as herself — got nothing.
She’s one of hundreds of Rogers customers who’ve written to Go Public, frustrated by monthly price increases to their bills they say were unexpected. Now, some are angry that friends and family who’ve complained to Rogers have had their bills lowered while others have struck out.
“I thought that they should give me a deal … because I had been a loyal customer for so many years,” said Vincent, who was a longtime Shaw customer before the company merged with Rogers in 2023. “But whoever I was speaking to on the …
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