Small B.C. business voices frustration with Shopify after payout funds on hold [Video]

A small B.C. business is speaking out after it says for weeks the Canadian e-commerce platform, Shopify, put its payout funds on hold. “They are charging us fees, taking the money. They are just not putting any of the money we’ve collected from our customers back in our bank,” said David Polack.

The North Saanich. B.C. business owner and his wife Julie Polack own Higgie’s Pet Mercantile. The couple opened their doors in early December 2024 and use Shopify to track store inventory and as a point-of-sale platform.

Initially, the Polacks say they were satisfied with Shopify until they were notified their payout funds were being held. Despite providing all the necessary documentation, the Polacks say Shopify kept requesting they verify their business. “We have re-uploaded the documents, we’ve emailed the documents, we’ve chatted multiple times to try and get help,” Julie said.

“We need the money to pay the …