SAAQclic a total failure, hundreds of millions over budget, auditor general finds [Video]

The online SAAQclic system was a total failure and threw Quebec’s automobile insurance board into upheaval, the province’s auditor general said in a report released Thursday. 

Guylaine Leclerc, the auditor general, also found that the insurance board, known as the SAAQ, blew through the budget allocated to the new digital systems by at least $500 million — and has nothing to show for it. Two years later, the SAAQclic system still doesn’t work properly.

“There was no indication that this system functioned correctly,” Leclerc’s office wrote in a media release.

Leclerc’s report was the most damning indictment yet of the SAAQ’s deployment of the digital SAAQclic platform, which has frustrated users and been riddled with problems.

Leclerc found that in 2017, when the SAAQ began an attempt to digitize its services, it budgeted $638 million over a 10-year period to, among other things, build the online SAAQclic platform. 

The true …