Tax documents missing? A new CRA process is still posing issues as filing deadline approaches [Video]

Though the deadline to file tax returns is less than two weeks away, tax slips for many Canadian taxpayers are still not showing up through the Canada Revenue Agency’s (CRA) online platforms.

Each year, employers and financial institutions have to give copies of tax documents — like T4 slips, which show income information from your job, or T5 slips, which show investment income — to the CRA by a certain deadline. The CRA then makes those slips available through their online portals, like taxpayers’ CRA My Account. This is how tax products like TurboTax, or tax preparers like accountants, access necessary tax information digitally.

The issue this year stems from a new validation process the CRA introduced for these slips in January 2025. The process is supposed to ensure that the data they’re getting from employers and financial institutions is correct, according to the CRA.

“The CRA is actively working …