Couple’s airline credit stolen, used for stranger’s luxury flight and Air Canada blamed them [Video]

An Ontario couple says Air Canada failed to protect them and then blamed them after their flight was mysteriously cancelled and the credit used to buy a business class ticket to Tokyo — for someone they’d never met.

Bill and Sandra Barlow spent more than a year saving for their dream trip to South and Central America, which was a 75th birthday celebration for Bill.

The Milton, Ont., couple used travel points and cash — just over $5,000 in total — to book their return flights in business class.

But on Nov. 17, just two days before they were scheduled to fly home, they got an unsettling surprise when they called Air Canada to check on their return flights. Someone had cancelled them.

“Absolutely flabbergasted,” Sandra told Go Public. “How does something like that happen?”

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