Some B.C. passengers who filed airline-related complaints with the BC Civil Resolution Tribunal (CRT) say they are greatly concerned the tribunal has put disputes on hold.
“Why have they stopped this when they’ve done a lot of good rulings and they are very thorough,” said B.C. airline passenger Mats Gerschman. “It was a way as a consumer I could turn and where I could, in my opinion, get fair treatment.”
The CRT has jurisdiction to hear small claims for airline-related disputes around delays, cancellations and lost baggage.
Recently, the tribunal notified impacted consumers the recent Supreme Court of Canada’s decision which upheld Air Passenger Protection Regulations may impact the CRT’s jurisdiction over these types of claims.
Air passenger rights advocate Gábor Lukács says he’s alarmed by the move and is struggling to understand what the CRT review entails. “Who actually signed off on this? Who decided this and on what …