B.C. man wants answers from Ticketmaster after Toronto Taylor Swift tickets vanish [Video]

A B.C. resident is speaking out after he says Taylor Swift tickets were stolen from his Ticketmaster account.

“I never thought anything like this would happen,” Jeremy Brady told Consumer Matters.

The northern B.C. resident says in August 2023, he purchased two Taylor Swift tickets through Ticketmaster for over $2,000 for the November concert in Toronto.

However, this past September, Brady says the tickets vanished from his Ticketmaster account and were transferred to someone else.

“I saw an email from Ticketmaster saying I had accessed my account from Corpus Christi, Texas which obviously was strange,” said Brady.

That was followed by another email from Ticketmaster which read: “Your Ticket Transfer Is On The Way To Joss.”

Brady says he was in shock and reached out to Ticketmaster immediately for help, but says for over two weeks he wasn’t getting any answers from the company.

“The biggest frustration is — one, not being able to talk to a person — and two, …