BC Ferries to start collecting community feedback digitally [Video]

BC Ferries says it’s changing route on how it receives feedback from the public.

Historically, ferry advisory committees have done that work, compiling community sentiment and passing that information on to BC Ferries.

On Monday, BC Ferries told those advisory committees that it would be changing course as of May, adopting a more digital approach. The decision caught committee chairs like Diana Mumford off guard.

“They told us that they really appreciated all the work that we did, how valuable our time was for them, thank you very much, you guys are all now fired,” said Mumford, chair of the Southern Sunshine Coast ferry advisory committee.

BC Ferries says the ferry advisory committee system is one that worked really well 30 years ago, but now it’s time to catch up with the times.

“One of the things we’ve heard is that people have a higher expectation for us engaging through …