Family furious after company disconnects 80-year-old B.C. womans phone [Video]

The family of an 80-year-old Squamish, B.C., woman living with early-stage dementia is furious with Telus for leaving their mother without a telephone for a week.

Shannon Allardyce told Global News that the company disconnected their mother Beverly’s landline, leaving her isolated and distressed.

“This is very distressing, causing a lot of anxiety, upset, lots of tears, she has been very sad because she can’t communicate and she feels scared if she runs into a situation of an emergency … if she happens to fall or get hurt and need help she can’t call out,” Allardyce said.

Allardyce said she spent upwards of 20 hours on the phone with various Telus representatives, who she said initially claimed the problem could be linked to an upgrade to fiberoptic cables in the area.

But she said that eventually she was told her mother’s phone number of four years had been reassigned to …