Google reinstalls business listing to Calgary steam cleaner [Video]

Mr. Steam got its online business listing back.

The Calgary-based company, owned by Bryce Gilbert, went public earlier this week after Google removed his business profile without warning, causing him to lose bookings.

Gilbert created a business profile in 2019, and has earned a 4.9-star rating and 130 positive Google reviews from customers, so why he would be removed was a bit of a mystery – and the digital behemoth didn’t explain what was behind their decision.

Google sent Gilbert an email on Oct..8 saying his business profile was suspended due a “policy violation.”

“It’s kind of emotional,” he said. “I just woke up and it said my whole profile has been suspended, and now when you look me up on Google I’m not there. It looks like I closed or something.

“A lot of customers have told me, ‘Oh I thought you were closed,’ which is definitely not the case.”

An appeal was denied by Google on …