HALIFAX customers reported being unable to access their banking app earlier today.
Customers reported encountering error messages when attempting to open the app or experiencing difficulties making payments.
More than 1,000 reports were made on Downdetector, which monitors website and app outages.
Over half of the reported issues were related to the app, around a third involved the website, and the remainder were login problems within the app.
Dozens of people complained about the issue on social media.
One customer wrote on X (formerly Twitter): “@HalifaxBank can’t log in using the mobile app? Is it down?”
Another said: “Unable to log into the app now for several hours… same error code!”
A third person added: “@HalifaxBank app won’t allow me to make any payments, logged out a few times, now can’t get back in – what’s happening, seems to be an issue as other people tweeting.”
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