Hes not a CIBC customer. So how did a fraudster open a line of credit in his name? [Video]

A B.C. man says his credit rating has been negatively impacted after someone took out a fraudulent personal line of credit in his name.

Steve Jones says his nightmare began at the beginning of the year when a letter from CIBC arrived at his home indicating his credit privileges had been blocked.

When he contacted CIBC back in January 2025, Jones says he was told the account had been frozen due to fraud.

“I was actually in a little bit of shock because I had no idea this would happen to me,” Jones told Consumer Matters.

Jones is not a CIBC customer, but says the bank assured him it was looking into his case.

“They said yes we are aware it is highly fraudulent and we have frozen the account and an investigator will be calling you in five to 10 business days,” said Jones.

However, Jones says he …