A Montreal man has won a small claims court case with the help of Quebec’s consumer protection office after a manufacturer refused to replace a part.
Graeme Bishops remodelled his kitchen a few years ago and invested in the best stove oven he could buy.
Four years later, however, Bishops noticed a major and dangerous malfunction when electrical shorting was hot enough to melt the connectors in a part.
He attempted to order the part so he could replace it, but the manufacturer told him the part was discontinued.
“We’re not talking about a spring or a screw; we’re talking about an integral piece of the item not being available and not being supported aftermarket,” said Bishops.
The manufacturer refused to exchange the range and only offered him a discount on a new one.
He took the manufacturer to court to seek reimbursement and won.
Quebec’s consumer protection office was on his side.
“The law says that goods …