Montreal Metro: how to alert safety concerns via text [Video]

Montreal Metro passengers can now flag a safety concern by texting a new phone number launched by the Société de transport de Montréal (STM) on Monday.

The number is 1-888-786-1119, and is meant to be used for non-urgent matters.

After receiving a report, employees in a control room will analyze it and assign the appropriate resources from STM safety ambassadors, members of the intervention group known as the Équipe mobile de médiation sociale (ÉMMIS), special constables, Montreal police officers or maintenance workers.

STM control room. (STM)

“This text messaging system will also provide our security teams with more information, enabling them to intervene quickly to defuse situations that could adversely affect the experience of our users,” said STM Director General Marie-Claude Léonard in a news release.

The phone line is the latest safety measure in the Metro, joining the red telephone on station platforms and intercoms on trains to reach the operator.

The TTC in Toronto launched …