More parents scrambling to sort out child care due to OneList mistake [Video]

More families are reporting issues with the registration program for extended before and after school child care in Waterloo Region.

OneHSN, the company behind the system, admitted last week to a software malfunction that sent parents an email telling them they had secured a child care spot that didn’t actually exist.

Amelia Martin was one the parents who got the erroneous message.

She found out the Friday before the first day of school that her son Lincoln got into after school child care, but not the mornings.

“At about 6:30 at night, I received an email saying he no longer has before school care, which was of course very late notice and it’s really put us in a terrible situation,” said Martin. “I feel frustrated and upset that I have this uncertainty.”

Lincoln starts Grade 1 on Wednesday.

Martin, who works as a healthcare provider, is struggling to find a child care solution.

“We’ve been waitlisted. I don’t know if this is a short-term thing or a long-term thing. …