The New Brunswick government says it has asked for an audit of NB Power’s billing process after receiving “hundreds” of complaints.
Premier Susan Holt says she has instructed the utility to conduct an “independent third-party audit” of their systems, including how meters are read, to get to the bottom of why people are seeing a sharp spike in electricity bills.
In hundreds of posts on NB Power’s social media page, people are complaining that their power bills for December inexplicably doubled.
The premier says she has asked the utility to appear before a public accounts committee in February to discuss the situation.
Her advice for anyone struggling to pay their bill is to contact NB Power about payment options, while keeping their legislative assembly members updated on the situation.
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