OB/GYN patient complaints up 29% over previous year: Ontarios patient ombudsman [Video]

New data shows more people are filing complaints about obstetrical and gynecological care in Ontario, with insensitivity, poor communication and lack of trauma awareness among the most common grievances.

Ontario’s Patient Ombudsman Craig Thompson says his office received 168 complaints between April 2024 and March 2025, compared to 130 over the same period the previous year — a 29 per cent increase.

Complainants also detailed experiencing a lack of responsive care to factors such as history of sexual assault, pregnancy complications, miscarriages, and difficult births.

Many complaints were related to pregnancy, childbirth and postnatal care provided in hospitals, he said. There’s also been an increase in complaints regarding services at community surgical and diagnostic centres that do ultrasounds, X-rays and surgical procedures.

Complaints are filed online, by email, fax or mail, and then reviewed by the ombudsman, who engages with both parties to reach a resolution.

National data from the Canadian Medical Protective Association suggests patient complaints across medical disciplines …