OC Transpo investigating U-Pass ‘not activated’ error [Video]

OC Transpo says it is working to resolve an issue where some post-secondary students’ U-Passes display an error message when trying to board a bus or access an O-Train station.

The message says the pass has not yet been activated, despite the fall semester having started. 

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OC Transpo says it is in contact with post-secondary institutions in the capital about the problem.

“OC Transpo is aware of an issue with a limited number of U-Pass cards not working when tapped at fare readers. We are working with our vendor to confirm the scope of impact and resolve the issue,” said Pat Scrimgeour, director of transit customer systems and planning, in a statement to CTV News Ottawa.

“Staff are at key stations helping students and we are in communication with all post-secondary school partners across Ottawa …