An Air Canada passenger opened the door of an aircraft and fell about 20 feet to the ground, Global News reported.
The incident involved a Boeing 777 at Toronto Pearson International Airport, an airline representative told the outlet.
The passenger “boarded the aircraft normally” but then opened a cabin door instead of going to their seat, they said.
The person sustained injuries from the fall, and emergency services were called, per Global News.
According to data from Flightradar24, Monday’s flight from Toronto to Dubai took off almost six hours late. It had 319 passengers on board, per the outlet.
Air Canada did not immediately respond to a request for comment from Business Insider, sent outside normal working hours.
An airline representative told Global News: “We can confirm all of our approved boarding and cabin operating procedures were followed.”
Air Canada is investigating the incident.
It’s the second time in less than a week that a passenger’s unusual behavior …