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SAAQ crisis: Transport minister cuts Europe trip short [Video]

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Quebec News

Deputy Premier and Transport Minister Genevieve Guilbeault is cutting short a trip to Europe that began March 1 to return to Quebec to help resolve the customer service crisis that has rocked the province’s auto insurance board (Société de l’assurance automobile du Québec – SAAQ).

The news of her return was confirmed Tuesday to The Canadian Press by Louis-Julien Dufresne, press secretary for Geneviève Guilbeault.

Last weekend, Guilbeault announced that as of Monday of this week, the SAAQ would get reinforcements to counter the heavy traffic at many branches caused by the failed transition of services to the online portal SAAQclic.

However, long queues of angry customers were still observed in front of branches in several regions of Quebec on Monday.

Lines remain outside of SAAQ offices in Quebec as the backlog caused by the auto insurance board’s online transition caused many customers to be frustrated. (Matt Grillo/CTV News)

The minister also announced that, depending on the number of customers, opening …

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