Sask. auditor report 2024: Expectations needed for 911 call dispatchers [Video]

In Saskatchewan, there were 600,000 calls to 911 made in 2023-24. The Provincial Emergency Communications Centre (PECC) in Prince Albert received just over 300,000 of those calls.

The PECC serves as the emergency dispatching centre for fire emergencies across the province except for Regina and Saskatoon.

The Provincial Auditor assessed the Saskatchewan Public Safety Agency’s (SPSA) 911 call taking and dispatching processes for fire emergencies, focusing on the PECC.

According to Volume II of the 2024 Provincial Auditor’s Report released on Tuesday, the SPSA uses a service provider called CanOps to operate PECC, with the SPSA paying CanOps $13.7 million in 2023-24.

The purpose of the audit was to make sure people receive timely emergency responses, because lives and infrastructure are often at risk and every second counts in emergency situations.

The SPSA expects CanOps to answer 90 per cent of all 911 calls within 15 seconds and 95 per …