WestJet has denied compensation to a devout Taylor Swift fan whose cancelled flight triggered a 10-hour drive through the night from Prince George to make the singer’s shows in Vancouver last month.
Carol Hansson says she and other Swifties on the flight incurred hundreds of dollars in costs after the cancellation less than 24 hours before Swift took the stage for the first of three concerts at BC Place.
She says the Calgary-based airline told her the cancellation was due to “unplanned aircraft maintenance” and was required for safety purposes.
WestJet confirms that in a written response and says Hansson is therefore not eligible for compensation under Canada’s Air Passenger Protection Regulations.
The regulations say that in situations “within airline control but required for safety purposes,” airlines have obligations for a passenger’s treatment and completion of their itinerary — but not compensation.
Hansson says WestJet delayed the evening flight from …