Toronto Pearson ranked second-worst mega airport: survey [Video]

Toronto Pearson International Airport has among the lowest customer satisfaction rankings among North America’s biggest airports once again, a new survey has found.

J.D. Power published its annual North American Airport Satisfaction survey on Wednesday and ranked Canada’s busiest airport 20th out of 21 mega-sized airports when it comes to customer satisfaction.

The Toronto airport scored 559 points out of 1,000, 36 points below the segment average.

Mega-sized airports are defined as those serving 33 million passengers or more per year.

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“Huge air travel demand has not slowed down in North America, despite the steadily rising costs of flights, ground travel, hotel rooms and pretty much anything you can buy in an airport,” Michael Taylor, managing director of travel, hospitality and retail at J.D. Power, said in a news release.

“Most travellers are still enjoying the experience. However, we are starting to see a breaking point in consumer spending, with average spend per person in the terminal declining significantly from …