Lawyers for one of Canada’s biggest airlines were in a B.C. court on Monday, arguing against an injunction ahead of a future trial over its reimbursement policy.
Consumer advocacy group Air Passenger Rights has taken WestJet to court, fighting what it claims is a deceptive reimbursement policy.
At issue is how much WestJet says passengers can claim in reimbursement after being stranded due to events within the airline’s control, and when the airline does not provide vouchers.
Until recently, the company’s website said domestic passengers could claim up to $150 a night and international passengers could claim up to $200 a night for hotels. It also said passengers could claim $45 a day for meals.
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Air Passenger Rights said no such limits exist under the law, and while WestJet has removed the language from its website, the group wants the court to grant an injunction preventing WestJet from using the policy in direct conversations …