Why a Toronto man was refused a rental car with prepaid card [Video]

A man from the Greater Toronto Area said he was refused a car rental because he wanted to pay with a prepaid credit card.

Brian Barnard of Etobicoke recently had to rent a car when his vehicle broke down, and he used a prepaid credit card to rent a car through the Uber app.

He was charged $493, but when Barnard arrived at the rental company to pick up the car, he said they required a security deposit — a payment they would not accept through prepaid credit card.

• Download our app to get alerts on your device

“I don’t understand why they couldn’t take the card in the first place,” said Barnard. “It was frustrating to go there and then be told you won’t take my form of payment.”

On top of not getting the rental car, Barnard said they refused to refund the $493 he paid to rent it.

“I’m stuck just giving up the fact that …