A mother from Terrebonne, Que. is outraged after her vacation plans fell through because Air Canada reportedly overbooked the flight.
Cindy Boulet says she and her two sons, ages 5 and 8, were supposed to fly to Cuba on Tuesday. She booked the trip through Air Canada vacations.
“When we checked in, we got our tickets, and I saw that my first two tickets didn’t have our seat numbers assigned,” Boulet told CTV News.
She says an Air Canada agent told her they would fix the problem before boarding. But when boarding began, they were told to wait on the side — and were never let on the plane.
“They were overbooked, and they decided to put the single mom and her two kids out of the loop. So it was just us. Just us,” Boulet said.
When the doors closed, her boys started to cry. Boulet says it was …