Benefit recipients get paid after KOIN 6 sheds light on Oregon Employment Department delays [Video]

PORTLAND, Ore. (KOIN) — After a deluge of stories about Oregonians struggling to get lifelines in the form of paid leave or unemployment insurance benefits, a glimmer of hope has now surfaced for many of the people who sat down with KOIN 6 News in recent weeks to share their story.

This all comes after the Oregon Employment Department transitioned its online unemployment insurance system in early March into Frances Online, which had been used to process paid leave for eligible recipients in the state.

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People have been sending KOIN 6 heartbreaking emails for weeks now, saying they were spending hours on hold, getting calls dropped and receiving little to no responses back from OED about their delayed payments. In many instances, their cases were escalated within the system.

KOIN 6 has now received word from some people who we profiled …