New Record Number of Complaints Against Airlines at CTA [Video]

Despite promises from Ottawa and a ballooning budget from the feds, the backlog of air pax complaints to the Canadian Transportation Agency hasn’t decreased. In fact, it’s reached a new record.

Published reports say there are now more than 71,000 complaints on file with the CTA, the most there’s ever been.

“Wow. It’s really become a crisis,” John Lawford, executive director of the Public Interest Advocacy Centre, told the Toronto Star.

The CTA, a quasi-judicial regulator and tribunal tasked with settling disputes between customers and the airlines, says the backlog is growing because the number of incoming complaints keeps increasing, CTV News reports.

Last fiscal year, 43,549 passenger complaints were filed with the CTA. Another 3,291 rolled in between 1APR and 25APR of this year.

The CTA has been dealing with a backlog of air passenger complaints since new regulations were introduced in 2019, according to the CBC and Yahoo News.

Those regulations require …